Welcome to Ratewait

Where Service Stars Are Born

Ratewait strives to inspire employees to new service heights and cultivates a work environment that motivates and validates a job well done.

Learn How It Works Get in Touch
Phone +1 (785) 550-6396
Email contact@ratewait.com
Location Lawrence, Kansas
Welcome to RateWait

Where Service Stars Are Born

Today's customer is looking for more than a great meal. They want an experience. Only a great server can create an experience.

Ratewait strives to inspire employees to new service heights and cultivates a work environment that motivates and validates a job well done — all while keeping businesses engaged with their customers.

Ratewait not only offers feedback, education, and rewards to employees, it also provides training tools, organizes human resource needs, and streamlines any service industry business.

Restaurant interior Fine dining
Simple by Design

How Ratewait Works

Real-time feedback in four easy steps — no app required.

1

Customer Texts In

A customer texts your Ratewait number after their visit using START, RATE, or FEEDBACK.

2

Automated Conversation

Our platform sends a short series of friendly feedback questions via SMS.

3

Feedback Captured

Responses are logged and organized in your business dashboard in real time.

4

You Take Action

Review trends, spot issues early, and improve the customer experience.

Rate Your Experience

Share Your Feedback

Visited one of our partner restaurants? Let us know how it went.

Text the word
START
to
+1 (785) 550-6396

By texting in, you consent to receive automated SMS feedback messages from Ratewait.com. Msg & data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. View our Privacy Policy and Terms & Conditions.