These SMS Terms and Conditions govern your use of the Ratewait.com text messaging program. By opting in, you agree to these terms. All messages are sent in response to user-initiated requests and we will never send unsolicited marketing messages.
- Program: Ratewait.com Service Rating & Feedback Notifications
- Message Frequency: 1 message per user request (frequency varies based on activity)
- Cost: Message and data rates may apply
- To Stop: Reply STOP to opt out at any time
- For Help: Reply HELP or email info@ratewait.com
- Privacy Policy: ratewait.com/privacy-policy
1. Program Description
Ratewait.com (“we,” “our,” or “us”) operates an SMS messaging program that enables end users to submit real-time service and experience ratings via text message. When an end user texts our number, our platform responds with automated messages to capture their feedback, including service ratings, wait-time assessments, and overall satisfaction scores.
Messages sent through this program are sent only in direct response to user-initiated contact. We do not send unsolicited messages.
2. How to Opt In
You may opt in to receive SMS messages from Ratewait.com by:
- Providing your mobile number and checking the consent box on our website registration or sign-up form
- Texting START, RATE, or FEEDBACK to our messaging number
- Initiating contact by texting our number directly — by doing so, you consent to receive automated SMS responses to complete your service rating submission
By opting in, you confirm that you are the account holder or authorized user of the mobile number provided, and that you consent to receive automated text messages from Ratewait.com at that number.
3. How to Opt Out
You can cancel the SMS service at any time. Just text STOP to our number. After you send the SMS message STOP to us, we will send you a confirmation that you have been unsubscribed. After this, you will no longer receive SMS messages from us.
If you want to join again, simply sign up as you did the first time and we will resume sending SMS messages to you.
You may also opt out by contacting us at info@ratewait.com. You may also use the equivalent opt-out keywords: END, CANCEL, UNSUBSCRIBE, or QUIT.
4. Help & Support
If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at:
Email: info@ratewait.com
Website: https://www.ratewait.com
When you text HELP to our number, you will receive a response with the program name, a brief description, and contact information for support.
5. Message Frequency
Message frequency is 1 message per user request. The total number of messages you receive will vary based on your level of activity and the number of rating or feedback requests you initiate. You will not receive unsolicited marketing messages through this program.
6. Message & Data Rates
Message and data rates may apply. Standard message and data rates from your mobile carrier may apply to SMS messages sent to and received from Ratewait.com. Ratewait.com does not charge you for SMS messages; however, your mobile carrier may charge you for sending and receiving text messages. Please check your mobile plan for details.
7. Carrier Liability Disclaimer
Carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission from your network operator. Message delivery is not guaranteed. Ratewait.com and mobile carriers involved in delivery are not liable for delayed or undelivered messages.
8. Supported Carriers
This SMS program is available on most major U.S. mobile carriers, including but not limited to: AT&T, Verizon, T-Mobile, Sprint, Boost Mobile, U.S. Cellular, MetroPCS, and Virgin Mobile. Not all features may be available on all carriers. Supported carriers are subject to change.
9. Privacy
We respect your privacy. Information submitted through this SMS program is used solely to deliver the requested service. We do not sell, rent, or share your mobile number or any personal information collected through this program with third parties for marketing or advertising purposes.
For full details on how we collect, use, and protect your data, please review our Privacy Policy.
10. User Responsibilities
By participating in this SMS program, you represent and warrant that:
- You are 13 years of age or older
- You are the authorized user of the mobile phone number you provide
- You have the authority to opt in on behalf of that mobile number
- You will notify us promptly if you change your mobile number
11. Changes to These Terms
Ratewait.com reserves the right to modify these SMS Terms and Conditions at any time. When we make changes, we will update the “Last Updated” date at the top of this document. Continued participation in the SMS program after any modifications constitutes your acceptance of the revised terms.
12. General Terms
12.1 Governing Law
These Terms are governed by the laws of the United States and the state in which Ratewait.com is incorporated, without regard to conflict of law principles.
12.2 Entire Agreement
These SMS Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Ratewait.com with respect to your use of the SMS messaging program.
12.3 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
13. Contact Us
For questions, concerns, or assistance with these SMS Terms and Conditions: