A simple, powerful SMS-based feedback platform designed specifically for restaurants and food service businesses.
Customers initiate a text conversation with your business by texting your Ratewait number. Our automated platform guides them through a short, friendly feedback sequence — no app required.
Feedback, education, and rewards for employees. Training tools, HR organization, and streamlined operations for service industry businesses of all sizes.
Review trends, spot service issues early, and improve the customer experience with data that updates the moment a customer sends their feedback.
Four steps from customer visit to actionable insight.
A customer texts your Ratewait number using START, RATE, or FEEDBACK after their visit.
Our platform sends a short series of friendly feedback questions via SMS automatically.
Responses are logged and organized in your business dashboard in real time.
Review trends, spot issues early, and continuously improve the customer experience.
All Ratewait messages are sent only in response to a customer-initiated text. No unsolicited messages are ever sent. Customers can opt out at any time by replying STOP.
Message and data rates may apply. To opt out at any time, reply STOP. For help, reply HELP or email info@ratewait.com.
For full details see our Privacy Policy and Terms & Conditions.