Ratewait is a Lawrence, Kansas-based technology startup on a mission to help restaurants and food service businesses understand their customers better — in real time.
We built Ratewait because we believe every dining experience deserves to be heard. Traditional feedback methods like paper comment cards, email surveys, and review platforms are slow, incomplete, and easy to ignore. By the time a business learns about a problem, the customer is already gone.
Ratewait changes that. Our SMS-based feedback platform lets customers share their experience instantly — right from their phone, right after their visit. No app to download. No form to fill out. Just a quick text.
To give every restaurant and food service business the real-time customer insight they need to deliver outstanding experiences and build lasting loyalty.
We work with restaurants, cafes, food trucks, and food service businesses of all sizes across the United States — from single locations to multi-site chains.
No app. No login. No friction. Customers text in from their own phone and we handle the rest — giving businesses instant, actionable feedback.
Ratewait strives to inspire employees to new service heights and cultivates a work environment that motivates and validates a job well done, all while keeping businesses engaged with their customers.
Ratewait not only offers feedback, education, and rewards to employees — it also provides training tools, organizes human resource needs, and streamlines any service industry business.